Editorial | Strengthen public service platforms amid rising public frustration

Key Points

• The editorial says the Rastriya Swatantra Party’s reform agenda and early digital-service upgrades are commendable but still insufficient.
• Frequent outages and bottlenecks are disrupting core services including passports, citizenship applications, immigration, land registration and tax payments.
• Poor maintenance, weak procurement practices and overreliance on foreign firms are making government digital systems fragile and slow to repair.
• The government is urged to reform digital infrastructure, prioritize maintenance from the outset and retain local IT talent.