Citizens Face Hardship for Basic Services
Summary
Citizens in Kathmandu are facing long queues and delays for passports, cooking gas, and hospital treatment, with many describing poor service, server failures, and administrative negligence. The hardship has turned basic government services into a daily struggle for people traveling from across the country.
Key Points
- People are lining up before dawn in Kathmandu for passports, gas cylinders, and hospital services, often returning empty-handed after long waits.
- Service recipients say staff shortages, server problems, and confusing procedures are making basic government services difficult to access.
- Citizens from districts such as Udayapur, Surkhet, Tanahun, Makwanpur, and Balaju describe wasting both money and time to obtain services.
- The article criticizes the gap between the government’s digitalization promises and the reality faced by the public.
