Government’s digital services buckle under repeated system failures
Summary
Repeated technical failures disrupted digital land and municipal services across Nepal, forcing citizens to make multiple visits and face prolonged delays in government offices.
Key Points
- Digital land system failures disrupted services at land revenue offices across Nepal as the fiscal year ended.
- The Department of Land Management and Archives acknowledged technical issues affecting the public access module, impacting services like land registration and mortgage processing.
- Outages and system failures have also affected the Department of National ID and Civil Registration and local governments, causing delays and frustration among citizens.
- Municipalities rely on centrally managed software like SUTRA, which cannot be modified locally, and officials warn that without server capacity upgrades, disruptions will continue.
