Users turn to Nepal Telecom as private ISPs raise internet prices
Summary
Private ISPs have raised internet prices and withdrawn cheaper plans, pushing many users toward Nepal Telecom’s discounted fibre package. The surge in demand has strained support services and triggered complaints about service quality, router equipment, and regulatory approval.
Key Points
- Private ISPs have faced backlash after increasing tariffs and removing cheaper sub-50 Mbps plans, prompting customers to switch to Nepal Telecom.
- Nepal Telecom says demand for its 30 Mbps annual fibre package has tripled, leading it to open a dedicated hotline and online portal.
- Some users have complained about slow customer support and the quality of routers and service provided under the cheaper package.
- The Nepal Telecommunications Authority fined Nepal Telecom and five other providers for operating services in breach of licence conditions, following questions over the offer's approval.
