Energy Minister Shrestha directs NEA for digital electricity bill payment
Summary
Energy Minister Biraj Bhakta Shrestha has directed the Nepal Electricity Authority to expand digital payment services for electricity bills and reduce the need for customers to stand in queues. He also urged better customer communication during power outages, stronger leak control, and improved maintenance of electricity infrastructure.
Key Points
- Energy Minister Biraj Bhakta Shrestha instructed the Nepal Electricity Authority to systematically expand electronic payment services for electricity bills.
- He said digital billing would save time, reduce costs and free staff for public awareness and customer grievance work.
- Shrestha urged officials to improve communication during power tripping and to respond more quickly to customers.
- He also called for stronger control of electricity leakage, regular maintenance of infrastructure, and better governance in decision-making.
