Where’s my bag? India’s IndiGo battles passenger fury over luggage lost in chaos
Summary
India's IndiGo airline faces growing passenger anger over delayed and lost luggage after over 2,000 flight cancellations caused by crew shortages and new pilot rest rules.
Key Points
- IndiGo cancelled more than 2,000 flights due to crew shortages following new pilot rest rules.
- Thousands of bags were lost or delayed at major Indian airports including New Delhi, Mumbai, and Bengaluru.
- The Indian government ordered IndiGo to trace and deliver all separated baggage within 48 hours.
- Passengers report lack of response from IndiGo’s help lines and significant inconvenience including lost wedding clothes and medications.
