Citizens Alert App Addresses Public Grievances and Aids Disaster Relief
Summary
Nagarik Alert lets Nepali citizens file complaints about local problems in seconds and has already logged about 6,500 cases in four months, with hundreds resolved. The app has also been used to coordinate relief for flood and landslide victims and plans to expand its civic-data services in Nepal and abroad.
Key Points
- Nagarik Alert allows users to report local issues such as potholes, broken streetlights, drainage problems, and traffic violations by uploading photos and tagging locations.
- The platform has recorded about 6,500 complaints in four months, with more than 1,900 under resolution and over 500 already solved.
- It has also been used to deliver relief supplies during floods and landslides, working with individuals and organizations including former minister Sumana Shrestha and Nepal Electricity Authority.
- The team plans to expand the app’s reach, add QR tagging and SMS complaint features, and build a broader civic-data system.
