Berger Paints Ordered to Pay Compensation for Substandard Products
Summary
The Consumer Court has ordered Berger Jenson & Nicholson (Nepal) Pvt. Ltd. and dealer Dinesh Giri to pay compensation after customers complained that Berger paints peeled off within months despite being sold with long warranty claims. The verdict said the company’s warranty conditions and dealership agreement were misleading and could not override the promises made in advertisements and product labeling.
Key Points
- The Consumer Court found Berger Jenson & Nicholson (Nepal) Pvt. Ltd. and dealer Dinesh Giri liable for compensation over substandard Berger paints sold with warranty claims.
- Customers said the paint peeled off within 6 to 8 months, causing financial loss despite promises of 7-year and 10-year warranties.
- The court ruled that warranty limits hidden in certificates and dealership clauses could not cancel the public warranty claims made in advertisements and on product buckets.
- Berger Jenson & Nicholson (Nepal) Pvt. Ltd. was ordered to pay Rs. 1,214,500 and Dinesh Giri Rs. 63,900, totaling Rs. 1,278,400.
