Civil Hospital Faces Patient Dissatisfaction Due to Service Delays and Inefficient Management
Summary
Patients at Civil Hospital in New Baneshwor are returning without treatment after long waits, broken queue management, and payment and QR-code issues. The hospital says it serves 1,000 to 1,200 patients a day and is working to improve service quality.
Key Points
- Patients say they must arrive as early as 5 a.m. for OPD tickets and still wait hours before seeing a doctor.
- Several patients complained about cash-only hurdles, broken QR-code payments, and a frequently failing online booking system.
- The hospital admits there is a long gap between ticket issuance and OPD consultation time and says it is trying to improve services.
- The government’s Hospital Service Improvement Procedure 2082 requires online booking, QR payments, and better crowd management, but patients say Civil Hospital has not fully implemented it.
