Nepal Telecom Authority Issues 8-Point Directive to Mobile Service Providers
Summary
Nepal Telecommunications Authority has issued an 8-point directive to mobile service providers, ordering improvements in network quality, customer complaint handling, and service reliability. The directive also pushes 5G rollout, broadband expansion, transparent tariff setting, and stronger cybersecurity measures.
Key Points
- Nepal Telecommunications Authority has issued an 8-point special directive to improve mobile service quality and protect consumer interests.
- Service providers must strengthen complaint handling, conduct customer satisfaction surveys, and submit regular reports on service standards.
- The directive calls for phased 4G upgrades, 5G rollout in major cities, and expansion of high-speed broadband to underserved areas.
- Providers are also instructed to adopt transparent, market-oriented tariffs and strengthen cybersecurity, disaster recovery, and business continuity plans.
