Hello Sarkar to be Expanded as Citizen Grievance and Integrated Service Management System
Summary
The Office of the Prime Minister and Council of Ministers is upgrading Hello Sarkar into an integrated citizen grievance and service management system to handle complaints across multiple channels on a single portal. Grievances at Hello Sarkar rose sharply to 69,724 in the last fiscal year, with more than 39,000 resolved in the past three months.
Key Points
- The Office of the Prime Minister and Council of Ministers plans to upgrade Hello Sarkar into a Citizen Grievance and Integrated Service Management System.
- The new system will route complaints from phones, websites, and social media to the relevant ministries and set deadlines for response.
- Hello Sarkar says grievances rose 321 percent in the last fiscal year, reaching 69,724 from 16,568 a year earlier.
- More than 50,000 grievances were registered in the last three months, with 39,177 already resolved.
