Opinion | Digital governance will fail without digital literacy
Summary
Nepal is advancing digital public services with initiatives like the Nagarik App and digital identity systems, but digital literacy remains a critical challenge for inclusive and safe citizen engagement.
Key Points
- Nepal's government is digitizing public services, including a national digital identity and online portals.
- Despite 91% internet penetration, only one-third of Nepalis are digitally literate, limiting effective use of these services.
- Digital literacy is essential for safe, confident use of digital governance systems to avoid exclusion and exploitation.
- Investing in digital literacy as a formal, scalable social policy is crucial for the success of digital governance in Nepal.
