Digital justice, human touch: Transforming court services
Summary
The High Court Janakpurdham has transformed its services by introducing digital tools and improved amenities, including online pleadings, help desks, virtual hearings from prisons, and judicial dialogues with the community to enhance access to justice.
Key Points
- The High Court Janakpurdham has introduced digital tools such as online pleadings, SMS notifications, and virtual hearings to improve court services.
- Establishment of help desks and amenities like seating, water, and sanitary pads has enhanced the experience for service seekers, particularly the less educated and women.
- Virtual hearings directly from prisons have reduced time, expenses, and security issues associated with bringing defendants to court.
- Judges have launched outreach programs called 'Judicial Dialogue with the Community' to improve accessibility and gather public feedback on judicial administration.
