Government Launches Citizen-Centric Public Service Training to Improve Front Desk Services
Summary
The Nepalese government has launched a citizen-centric training program for front desk employees of federal ministries to improve their behavior, communication skills, and use of technology in service delivery.
Key Points
- The government has launched a citizen-centric public service training for front desk employees to improve their behavior and service delivery.
- Training focuses on behavioral improvements, communication skills, stress management, use of AI, and social inclusion.
- 1,020 employees have been trained in the first phase, with plans to train more at federal, provincial, and local levels.
- Performance of front desk employees will be evaluated based on the training outcomes, with feedback mechanisms and monitoring in place.
