NRB Introduces Mandatory Disability Friendly Banking Measures Across Nepal
Summary
Nepal Rastra Bank mandates banks and financial institutions across Nepal to implement disability-friendly banking services, ensuring accessibility for senior citizens, persons with disabilities, and illiterate individuals.
Key Points
- Nepal Rastra Bank has instructed banks to provide priority services through dedicated counters for senior citizens, persons with disabilities, and illiterate customers.
- Banks must have at least one disability friendly branch in every local level and make details available on their websites.
- Banks are required to install at least one disability friendly ATM with Braille sign control buttons and audio support at locations with ATM lounges.
- Banks must develop accessible websites and mobile applications, and include tactile features on debit and credit cards for visually impaired users.
