Mobile recharge validity rules hit low-income customers hardest
Summary
Low-income and rural mobile users in Nepal face service restrictions despite having credit due to validity period expiries, unlike India which offers longer validity and special packages for such users.
Key Points
- Many low-income and elderly users in Nepal struggle with mobile service restrictions due to recharge validity expiries despite having balance.
- Nepalese telecom operators enforce subscription-based recharge policies to manage declining revenues and operating costs.
- India provides longer recharge validity and special tariff vouchers for low-income 2G users to prevent service exclusion.
- Experts suggest Nepal should introduce concessions or longer validity for low-frequency users to protect communication rights of vulnerable groups.
