Government Directs Public Agencies to Update Staff Details and Improve Responsiveness
Summary
The Office of the Prime Minister and Council of Ministers has instructed all government agencies to update staff contact details on their websites and improve responsiveness to public grievances.
Key Points
- The Office of the Prime Minister and Council of Ministers has issued directives to all government ministries, commissions, secretariats, provincial and local governments to update staff details on their websites.
- Outdated information of office heads, spokespersons, and information officers has been identified as a problem leading to unresolved citizen complaints.
- All agencies must update names, mobile numbers, and email addresses of their staff promptly on online platforms.
- Office heads and designated officers are required to answer calls during office hours and ensure timely resolution of grievances.
