Software Company Accused of Exorbitant Fees by Water Consumer Committees
Summary
Diyalo Technologies is accused by drinking water consumer committees in Nepal of charging exorbitant fees for software-related services, including billing and GIS mapping, burdening consumers.
Key Points
- Diyalo Technologies is alleged to charge arbitrary and high fees for billing, GIS mapping, and website services to drinking water consumer committees.
- 852 drinking water consumer committees across Nepal use Diyalo's software systems.
- Consumer committees collect fees from consumers to pay Diyalo, increasing the consumer burden.
- Diyalo charges include 300,000 rupees for software installation and 50,000 rupees annually for renewal, with claims of 2.8 million rupees collected from one large committee for GIS mapping.
